Seattle is our hometown so when they decided to hold out annual 300 person meeting in town, my first choice was the Fairmont. We were on the edge of being too large for the function space but I was confident we could make it work.
Was I wrong. Most of our issues stemmed from my CSM. I actually called my sales person to ask if this person was new and was told she had been there 2 years and to just give it a chance. It never got any better. We had another group coming in on Saturday who started setting stuff up in our area on Thursday (we were told "They weren't supposed to do that but they couldn't ask them to take it down"). They then proceeded to setup their auction items on Saturday morning when we were still in the space! Again, we were told they weren't suppose to do that but they couldn't tell them no. The list goes on and on.
We also had some great food and some disappointing food. Chef's pastry of the day was the same mini muffins everyday for 4 days but our welcome reception was awesome.
We also had trouble getting trash removed, the room refreshed, etc.
Overall, from the attendee perspective, it was a good meeting. They didn't see a lot of the issues that we had to deal with on the backend.
The Fairmont is still the grand dame in Seattle but I would have to think really hard about taking my group back.