As a former hotel executive and now currently the president/founder and owner of Xcape 1 Meetings and Incentive, I am very aware of the many facets of hotel services. On a scale of 1 to 10, I would give the Paradisus Cancun a 10++++++++++ in all areas.
My first exposure to Paradisus Cancun was through Regional Sales. I would have to say that his understanding of the property, follow through, and his caring passion for his clients is outstanding. His partner in the sales department continued the exceptional service. Then I was introduced to convention services. The conference manager is with you the entire time your program is on property and group's director was always present to be sure groups were well taken care of.
The resident manager was probably one of the most hands-on resident managers I have ever met. She was always walking the property to see how my group was enjoying their stay. She is amazing and is a 'take charge' kind of person.
Family concierge is an added treat to the hotel options. The many restaurants bring such great dining options. I was recently on property for 6 nights and was not able to dine in all of its restaurants. The food is a 10++++++.
I had three groups in the 4th quarter of 2014 and booked 10 groups at this property in 2015. Bringing just over 3000 guest to the property.
As I departed the hotel after having three groups the first week in Jan of 2015, Resident Manager commented "We wait your return, this is your home." I truly feel that this is home and returning 5 more times this year.
I can't wait to go back. The team at Paradisus Cancun is truly family.