JW Marriott Cancun Resort & Spa invites groups to reach new peaks of productivity in the heart of Cancun, Mexico’s popular tourist playground. Near the resort, guests enjoy fishing, sailing, golf, and ancient ruins. Energized by the tropical sun and sea, they return to 373 guest rooms and 74 suites, each of which features private outdoor space with ocean views. The property also offers a Mayan-inspired spa, a wide choice of cuisine, and three heated outdoor pools, including a 14-foot dive pool with artificial reef.
Events large and small set up in more than 23,000 square feet of indoor meeting facilities. The largest venue, the Tulum Ballroom, holds up to 1,800 participants, and its 14,262 square feet divide into eight breakout rooms. Also available are seven multipurpose rooms measuring up to 1,281 square feet and two boardrooms at 503 square feet each. All come with wireless internet access, the latest in audiovisual equipment, and professional planners to handle the logistics. Optional amenities range from walkie-talkies to TV production services. A complete onsite business center provides everything from secretarial support to computer workstations.
Outdoor spaces host receptions for up to 2,000, all while taking full advantage of the beachfront locale. A footbridge connects the resort to its sister hotel, the Marriott Cancun Resort. Together, the two properties are known as Marriott Cancun Collection and offer a total of 88,000 square feet of indoor and outdoor event space, along with 10 international restaurants.
Planner Reviews
From our planner community
Average Planner Rating
4.6
Arrival Experience:
4.6
Meeting and Function Facilities:
4.4
Accommodations:
4.6
Activity or Recreation Options:
4.5
Food & Beverage:
4.4
Conference Services Staff:
4.8
Guest Service Experience:
4.6
Recommendation to Planners:
This is a beautiful resort and the service was excellent. The views were nice from the rooms as well. Plenty to do.
Overall Rating: 5.0/5
Traci H. long & foster companies Corporate Planner
I recently hosted 336 people at the lovely JW Marriott Cancun Resort & Spa and our trip was top notch and our guests loved the hotel. The Sales Incentive Trip was well handled by the hotel and our guests experienced the JW service I expected. I would bring a group to the JW Marriott Cancun Resort & Spa (or any other JW property) again, without a doubt.
Overall Rating: 4.3/5
Corporate Planner Agriculture
A great place for meeting if you're considering Cancun. They have it all.
Overall Rating: 4.9/5
Corporate Planner
This is a great property. We had a few small issues with room assignments but other than that, the rooms, pools, and amenities were great!
Overall Rating: 4.3/5
Cate D. Ameriprise Financial Corporate Planner
This was my first trip to Mexico so I was nervous about not speaking Spanish. Everyone that I came in contact with was so very nice and accommodating. I was blown away by the service they offered which made the event I was attending even more special. It was such a great experience that I wrote to the GM. The views and waterfront areas were also wonderful.
Overall Rating: 4.7/5
Teresa M. Blackberry Farm Hotelier
Excellent property, management and service staff. Indeed upholds the JW tradition. Attendees were very pleased, from arrival to departure. Conf facilities were ok, we had breakouts, and some roooms were tight due to fitting a group in a room. Overall guest experience was great, the rooms, service were great, On site restaurants were a big hit, also having the Casa Magna next door adds another great property next door.
Overall Rating: 4.4/5
Meeting Planner
Beautiful property. Conference Services Staff was attentative once I arrived at the property. However, it was different prior to my arrival as there seemed to be a lack of communication with the Conference Services Staff. Food was great; overall meeting experience at hotel was nice.
Overall Rating: 4.4/5
Judy M. International Meeting Planning Association Planner
These folks earn their ratings! This is a contemporary property with top-notch service. On-site Italian restaurant 'Gustino" is a must do.
Overall Rating: 4.6/5
Lynne N. BCD Travel at CaridianBCT Corporate Planner
Easy access to airports and local transportation. Location is breathtaking, so much to do —the choices are endless! Meeting space allows many options especially with the sister property next door.
Overall Rating: 4.4/5
Betsy K. The Peer Group, Inc Corporate Planner
Elite RatingAverage Planner Rating
This property has been certified Elite Platinum and meets at least 25 of Elite Meetings Criteria.
This endorsement is an independent unbiased determination granted only to the
hotels meeting the standards set by the Elite Meetings Advisory Board.
Elite endorsement is never sold or licensed.
4.6
9 reviews
Arrival Experience:
4.6
Accommodations:
4.6
Food & Beverage:
4.4
Guest Service Experience:
4.6
Conference Services Staff:
4.8
Meeting and Function Facilities:
4.4
Activity or Recreation Options:
4.5
Planner-to-Planner Recommendation:
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view in feet
view in meters
Capacity Charts
Room Name
Ballroom Foyer
281
55 x 5
7
3,019
180 x 17
24
0
0
0
400
0
0
0
0
Boardroom I or II
47
9 x 6
3
503
28 x 18
10
0
0
0
0
12
0
0
0
Chichen Itza I and II
119
14 x 9
3
1,281
46 x 28
10
60
120
96
100
44
40
0
0
Chichen Itza I or II
60
9 x 7
3
640
28 x 23
10
32
60
48
50
30
28
0
0
Coba
119
12 x 10
3
1,281
39 x 33
10
50
60
72
80
30
25
0
0
Palenque
51
10 x 5
3
546
32 x 17
10
24
36
30
30
22
20
0
0
Tikal
53
11 x 5
3
570
35 x 16
10
24
36
30
30
22
20
0
0
Tulum A,B,C or D or E or F,G,H (1/4)
339
27 x 13
7
3,651
87 x 42
24
200
325
250
300
84
70
0
0
Tulum A,B,C,D or E,F.G,H (Half)
663
27 x 25
7
7,131
87 x 82
24
400
700
500
800
0
0
0
0
Tulum A,B,C,F,G or H (1/8)
113
13 x 9
7
1,212
42 x 29
24
60
100
60
80
44
40
0
0
Tulum Ballroom A,B,C,D,E,F,G,H
1,325
50 x 27
7
14,262
164 x 87
24
800
1,400
1,100
1,800
0
0
0
0
Uxmal I and II
119
14 x 9
3
1,281
46 x 28
10
60
120
96
100
44
40
0
0
Uxmal I or II
60
9 x 7
3
640
28 x 23
10
32
60
48
50
30
28
0
0
Property News
JW MARRIOTT CANCUN SHINES WITH TOP AAA DIAMOND AWARD
Posted January 15, 2014
The Beachfront Resort Consistently Ranks Among Best in U.S., Canada, Mexico & the Caribbean
Cancun, Mexico – January 2014 – JW Marriott Cancun Resort and Spa has been recognized among the top .25 percent of hotels in U.S., Canada, Mexico and the Caribbean as a AAA Five Diamond property for the eighth consecutive year.
AAA ranks approximately 60,000 properties each year, bestowing only 179 properties, less than one percent, with the coveted Five Diamond Award. JW Marriott Cancun Resort and Spa is one of only 15 hotels in Mexico to earn the distinction this year.
“Earning a Five Diamond Award for the eighth consecutive year is a testament to the standard of luxury and service we uphold for our guests year after year,” said Christopher Calabrese, vice president and general manager of JW Marriott Cancun Resort & Spa. “Our team is honored to receive this prestigious award and will continue in our efforts to provide guests with the ultimate vacation experience.”
AAA’s professionally trained inspectors use published guidelines to evaluate lodgings and restaurants throughout the United States, Canada, Mexico and the Caribbean, rating them on a scale of one to five Diamonds, based on comfort, cleanliness, service and hospitality. The AAA Five Diamond Award is reserved for exemplary properties that reflect the ultimate in luxury and sophistication by delivering impeccable service and maintaining first class standards of excellence.
About JW Marriott Cancun Resort & Spa
Recipient of the coveted AAA Five Diamond Hotel Award, the landmark JW Marriott Cancun Resort & Spa offers an unforgettable Cancun vacation. Located in the heart of the hotel zone, each of the 448 well—appointed rooms have private balconies with stunning views of Cancun’s white sand beaches and the Caribbean. For those who wish to indulge themselves, the Club 91 accommodations combine the tranquility and sophistication of a private club with personalized and upgraded services. The JW’s Mayan--‐inspired spa is rated one of the top spas in Mexico and offers massages, body wraps, manicures, pedicures and more. With three world--‐class restaurants, 20,000 square feet of flexible meeting space and the stunning beauty of the Caribbean, the JW Marriott Cancun Resort & Spa is an ideal choice for corporate retreats, events and holiday vacations. For more information or to book a reservation, please visit www.jwmarriottcancun.com or call 1.800.223.6388.
About JW Marriott Hotels & Resorts
JW Marriott is part of Marriott International’s luxury portfolio and consists of beautiful properties in gateway cities and distinctive resort locations around the world. These elegant hotels cater to today’s sophisticated, self--‐assured travelers, offering them the quiet luxury they seek in a warmly authentic, relaxed atmosphere lacking in pretense. JW Marriott properties artfully provide highly crafted, anticipatory experiences that are reflective of their locale so that their guests have the time to focus on what is most important to them. Currently, there are 63 JW Marriott hotels in 25 countries; by 2016 the portfolio is expected to encompass more than 90 properties over 30 countries. Visit us online, jwmarriott.com, @jwmarriott and facebook.com/JWMarriott
Visit Marriott International, Inc. (NYSE: MAR) for company information. For more information or reservations, please visit our web site at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.
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