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Hilton Orlando

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Hotel Contact:
6001 Destination Parkway
Orlando, Florida 32819
United States
Main: 407-313-4300
Email: Email Hotel Dawn Walzak
Director of Sales and Marketing: Dawn Walzak
Website: www.thehiltonorlando.com
Elite Rating
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Chain Hilton
Opened 2009
Guest Rooms 1,417
Kings/Suites/Doubles 483 / 53 / 881
High Season High Season Low Season Low Season Shoulder Season Shoulder Season
JanFebMarAprMayJunJulAugSepOctNovDec
Ideal Group Size 1000
Max Group Size 4000

Fees/Taxes

Resort Fee $27.00
Room Tax 12.5
Sales Tax N/A

view in meters
Meeting Space

Largest Meeting Room 50,000ft²
Indoor Meeting Space 186,000ft²
Indoor/Outdoor Meeting Space 236,000ft²

Airport Proximity

Orlando Executive Airport
20 min 18 miles (19 km)
Orlando International Airport
15 min 13 miles (29 km)
Orlando Sanford International Airport
48 min 42 miles (67 km)

Business:

Ponet Convention Internet On-Site
Hertz Rental Car
Group Arrival Area
Psav Audiovisual Onsite
Wi-Fi In-Room Included In Resort Fee
Meeting Planner Offices / Registration
Concierge Desk
Convention Cent
12 Lobbycheck-In Desks For Fast Service.
High Speed Elevators In 2 Separate Banks

Recreation:

Ponet Convention Internet On-Site
Hertz Rental Car
Group Arrival Area
Psav Audiovisual Onsite
Wi-Fi In-Room Included In Resort Fee
Meeting Planner Offices / Registration
Concierge Desk
Walkway To Orange County Convention Cent
12 Lobbycheck-In Desks For Fast Service.
High Speed Elevators In 2 Separate Banks

Nearby:

Walkway To Orange County.
Onsite Dining: Capacity
David's Club
181
American
In-Room Dining
0
Lobby Bar
131
Spencer's for Steaks and Chops
152
Steakhouse
The Bistro
248
The Marketplace
0
Tropics Bar & Grill
60

F&B Averages:

Breakfast Buffet $40.00 Cont. $32.00
Lunch Buffet $48.00 Plated $42.00
Dinner Buffet $85.00 Plated $75.00
Coffee Break $18.00
2-Hour Open Bar $33.00
Elite Overview Planner Ratings & Reviews
Elite Rating Average Planner Rating
This property has been certified Elite Gold and meets at least 15 of Elite Meetings Criteria.
This endorsement is an independent unbiased determination granted only to the hotels meeting the standards set by the Elite Meetings Advisory Board. Elite endorsement is never sold or licensed.
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Capacity Charts
Room Name Total Square Meters Room Size(meters) Ceiling Height (meters) Total Square Feet Room Size (feet) Ceiling Height (feet) Classroom Theater Banquet 10 Reception Conference U-Shape H-Square 10 x 10s
Ballroom - Florida 1,393 30 x 45 5 15,000 100 x 150 18 906 1,554 1,040 1,546 0 0 0 79
Ballroom - Orange 2,641 44.4 x 58.2 7 28,432 148 x 194 24 2,106 3,360 1,920 2,993 0 0 0 168
Ballroom - Orlando 4,475 53.4 x 82.8 8 48,167 178 x 276 26 3,534 5,460 0 0 0 0 0 0
Boardroom - Bay Hill 51 6.9 x 7.8 3 545 23 x 26 9 0 0 0 0 14 0 0 0
View Complete Chart
Property News
Hilton Orlando Wins Hilton’s Highest Award
Posted April 29, 2013
3rd Year in a Row!
ORLANDO, Fla. – April 30, 2013 -This is the award every Hilton Worldwide general manager aspires to; the Connie Award, the global hotel company’s highest achievement for an individual property. The singular award given by the chain annually honors the best of the best within each brand. To achieve this award is a major milestone and if it happens at all it usually only happens once. But when you are the winner three years in a row; well that is unprecedented.

The Connie Award, named in honor of company founder Conrad Hilton, is awarded to the top hotel of the year based on three key components, including: quality assurance audits measuring cleanliness, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel's physical accommodations. The winner represents the highest scores in the brand system in all of these categories. The 2012 Hilton Connie Award winner was Hilton Orlando.

When Hilton Orlando received this award in 2010 it came soon after opening for the 1417-room property adjacent to the convention center on International Drive. When the property won in 2011 it was simply unprecedented for a hotel to win twice, much less two years in a row.

“This third consecutive year of winning the Connie is like winning the National Championship or the Superbowl,” said General Manager Doug Gehret.

The top hotel awards were presented based on year-end scores and results from the Hilton Hotels & Resorts Balanced Scorecard, a tool used by the brand to measure and track overall performance of each hotel in various key performance indicators: Satisfaction and Loyalty Tracking (SALT) survey, Quality Assurance, and Brand Management and Product Standards.

The team here is just full of superstars; that is the best explanation of why we have been chosen for a third year,” said Gehret. “The commitment to customer service, excellence in every department and old fashioned hard work are what keeps bringing us the honor of being Connie Award winners.”

Media can access additional information about Hilton Orlando at http://news.hilton.com/orlando
Meeting Planners Find Incentives on Weekends and Holidays
Posted March 29, 2013
Meeting Attendees Also Benefit
ORLANDO, Fla. – March 29, 2013 - As he introduces a new weekend incentive program for groups, Gino Marasco, director of sales at Hilton Orlando explained the logic behind focusing on weekends and holidays – time periods normally shunned by meeting planners.

“The new normal accommodates the reality of today’s work schedule. Family time, personal time and work time are merging into a 24/7/365 life. We saw meeting planners looking for options to boost attendance and accommodate attendees as well as their families, so we are responding to their needs with this new program.”

Hilton Orlando’s weekend and holiday group incentive program offers any group with 100 peak room nights or more and at least one catered meal, booked for designated weekends or holidays now through 2015, a five-percent room revenue rebate to the master account. In addition, depending on the peak room nights, the meeting planner may also select from four to eight additional incentives; ranging from a complimentary welcome reception, meeting breaks, meeting planner bonus points, airport transportation to complimentary Wi-Fi in meeting rooms. Weekend business is defined as peak room night occupancy on Friday and Saturday nights, and holidays include Memorial Day weekends, the Fourth of July, Labor Day, Thanksgiving weekend and special dates during the December holiday period.

The 1,417-room, 27-acre full-service Hilton Orlando resort is ideally designed for both groups and leisure guests. Known as the “fun capital of the world,” Orlando is the ideal destination for families, and Hilton Orlando with over 175,000 square feet of meeting space, is a premier meeting destination. Hilton Orlando is encouraging the trend of bringing families along on business trips by offering planners creative family-friendly events and side trips that are customized for their groups.

Hilton Orlando’s announcement comes within days of the United States Travel Organization’s brand new study that shows the most lasting, and best, memories for children as young as 5 years old, come from vacation time spent as a family. “We have certainly seen an increase of meeting and tradeshow attendees bringing their kids and spouses and enjoying the Orlando theme parks before or after the conference, as well as meeting planners scheduling major events early in the morning or late in the afternoon to allow for family time,” added Marasco. “We are certain that the time has come for hotels to think differently and accommodate the needs of the modern workplace and there is no better place to merge work and play than in Orlando.”

This offer is not applicable for previously contracted business and cannot be combined with any other offers or discounts. The number of guestrooms and meeting rooms are subject to availability and blackout dates may apply. Additional details are available by contacting Marasco at gino.marasco@hilton.com or his direct line at +1 407 313 8428.
Avalanche of New Awards for Hilton Orlando
Posted February 20, 2013
ORLANDO, Fla. – February 20, 2013 - In the first few weeks of 2013 Hilton Orlando has been recognized with three awards for achievement, most notably in the service category.
Doug Gehret, general manager of the 1,417 room resort adjacent to the Orlando Convention Center says, “this must be how producers and directors feel when they receive an Academy Award they have spent years working on a script, scouting a location, bringing in the right actors and professionals, paying attention to every component and they don’t know if they have a winner until the movie is released, or in our case are open,” Gehret, who came on board in the very early planning stages of the hotel and was involved in many of the same experiences, says there are indeed similarities between producing a movie and producing a positive guest experience at a hotel.

Last month the hotel was recognized as Hotel of the Year for 2012 by Hilton Worldwide. This award is based on guest satisfaction, team member scores for engagement, and profitability.

The hotel also received the brand’s Highest Guest Satisfaction Award based on overall service scores for 2012 making the resort the best of the best in the category with 500 rooms or larger.

The third award comes from AAA that announced Hilton Orlando is once again a recipient of the prestigious Four Diamond rating. For the third year in a row the hotel won the award, which according to AAA, is given to “hotels and restaurants committed to providing every guest with a personalized experience and attentive service in comfortable, high quality surroundings.”

Gehret points out that the hotel has already achieved the highest honor that can be bestowed on a Hilton property – the Connie Award. Hilton Orlando received this internal honor for two years in a row – in 2010 soon after opening and again in 2011. The “Connie” Award, named after Conrad Hilton, founder of Hilton Hotels Corporation, is awarded to “the best of the best” hotels within each brand in the Hilton Worldwide family. .

Gehret offered these behind the scenes examples of why Hilton Orlando is successful:

- The daily rotation of hotel leaders who stand at the front door to personally thank guests for choosing Hilton Orlando during peak departure times in the morning and to welcome guests as they arrive during peak check-in times in the afternoon.

- The elevator ride managers take several times a day knowing these few quiet moments offers them a rare opportunity for a one-on-one with guests to ask them about their stay and how it could be enhanced.

- A ‘kiss good-night’ is what the team at Spencer’s for Steaks and Chops calls the unexpected handwritten note and small gift that is waiting in a dinner guest’s valeted car after a dinner at the hotel’s upscale restaurant. “A hotel is always about the collective team – unlike movie producers, we don’t have just one opening day, our doors are open 24 hours a day and scenarios like these play out every time a guest enters our front door,” said Gehret.