ORLANDO, Fla. – April 30, 2013 -This is the award every Hilton Worldwide general manager aspires to; the Connie Award, the global hotel company’s highest achievement for an individual property. The singular award given by the chain annually honors the best of the best within each brand. To achieve this award is a major milestone and if it happens at all it usually only happens once. But when you are the winner three years in a row; well that is unprecedented.
The Connie Award, named in honor of company founder Conrad Hilton, is awarded to the top hotel of the year based on three key components, including: quality assurance audits measuring cleanliness, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel's physical accommodations. The winner represents the highest scores in the brand system in all of these categories. The 2012 Hilton Connie Award winner was Hilton Orlando.
When Hilton Orlando received this award in 2010 it came soon after opening for the 1417-room property adjacent to the convention center on International Drive. When the property won in 2011 it was simply unprecedented for a hotel to win twice, much less two years in a row.
“This third consecutive year of winning the Connie is like winning the National Championship or the Superbowl,” said General Manager Doug Gehret.
The top hotel awards were presented based on year-end scores and results from the Hilton Hotels & Resorts Balanced Scorecard, a tool used by the brand to measure and track overall performance of each hotel in various key performance indicators: Satisfaction and Loyalty Tracking (SALT) survey, Quality Assurance, and Brand Management and Product Standards.
The team here is just full of superstars; that is the best explanation of why we have been chosen for a third year,” said Gehret. “The commitment to customer service, excellence in every department and old fashioned hard work are what keeps bringing us the honor of being Connie Award winners.”
Media can access additional information about Hilton Orlando at http://news.hilton.com/orlando