Holding court in the Charlotte University City area’s lakeside setting, Hilton Charlotte University Place hosts groups just 8 miles from downtown and 15 miles from Charlotte Douglas International Airport. The 393-room hotel’s 20,000 square feet of meeting space includes rooms with lake views—plus a business center, audiovisual equipment for rent, and videoconferencing capabilities.
Between sessions, group members might visit the 24-hour fitness center, jog the lakeside trail, swim in the seasonal outdoor pool, or walk next door to some 80 shops and restaurants. A complimentary shuttle delivers guests to attractions within a five-mile radius, which includes Charlotte Motor Speedway and the university. At day’s end, guests retire to guest rooms with Hilton Serenity beds dressed in 800-thread-count linens, Crabtree & Evelyn bath amenities, and complimentary wireless Internet access.
Planner Reviews
From our planner community
Average Planner Rating
2.0
Arrival Experience:
0.5
Meeting and Function Facilities:
3.0
Accommodations:
3.0
Activity or Recreation Options:
Food & Beverage:
3.0
Conference Services Staff:
3.0
Guest Service Experience:
1.0
Recommendation to Planners:
0.5
After a long hiatus, we selected to work with the Hilton Charlotte University Place for a new product launch. A major portion of our program depended on test drive space and the ability to stage our vehicles inside the property. After the vehicles were staged, the property's head of security, Keith Gaskins, demanded that the vehicles be removed and drained of all fluid. Because industry standard is 1/4 tank of gas or less, the event team didn't understand why Mr. Gaskins was so vehemently demanding that the vehicles be removed from the room. His tone and demeanor were beyond aggressive and bordered on threatening. He yelled at the team that he "was no bell hop and knew what he was talking about. I am the law when I step on property and I am not backing down." He then went on to say "I doubt your decision to use this property depends so heavily on your ability to bring cars inside."
At no time did our salesperson, Sara White, request that all vehicles be completely dry of gas, nor did she try to diffuse the situation or protect the event team from this completely inappropriate and unprofessional behavior. She merely stood along side Mr. Gaskins, avoiding my calls that were made to the cellphone she was holding in her hand during Mr. Gaskins' tirade.
The next day, when I called the General Manager, he was oblivious to the severity of the prior evening's activity. He was surprised to hear my side and said he would look into it and get back to me. He never did. Instead, I received a phone message from the Sales & Marketing Director who apologized and assured me everything had been resolved. When I returned the call to the Sales & Marketing Director, I was informed that he had left for the day. So, I left him a message to inquire as to how the situation had been resolved and why the General Manager had not called me. The next day I received a call from and spoke directly with the Sales & Marketing Director who admitted a mistake was made (Mr. Gaskins was wrong about the policy and unprofessional to say the least) and that they would ensure that the rest of the program would go off seamlessly.
I never heard from anyone else until I received an email from Sara White inquiring about an outstanding balance on our account. An amount that was pennies on the dollar compared to the tens of thousands we spent with the property. Not to mention that the day after the "incident" the hotel Sales team actually asked if they could show our set up to prospective clients to exhibit how flexible the space was.
After spending three days at the Hilton and hosting approximately 400 people, the experience that resonates the most is how horrible the move in process was and how horribly it was handled by management.
I hope other groups have a better experience.
Overall Rating: 2.0/5
Erika D. Southeast Toyota Distirbutors. LLC Corporate Planner
Elite RatingAverage Planner Rating
This property has been certified Elite Gold and meets at least 15 of Elite Meetings Criteria.
This endorsement is an independent unbiased determination granted only to the
hotels meeting the standards set by the Elite Meetings Advisory Board.
Elite endorsement is never sold or licensed.
2.0
1 review
Arrival Experience:
0.5
Accommodations:
3.0
Food & Beverage:
3.0
Guest Service Experience:
1.0
Conference Services Staff:
3.0
Meeting and Function Facilities:
3.0
Activity or Recreation Options:
Planner-to-Planner Recommendation:
0.5
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Capacity Charts
Room Name
Audubon
28
5.5' x 5.2'
3
306
18' x 17'
10
20
36
24
36
15
10
0
0
Burnham
38
7.3' x 5.2'
3
408
24' x 17'
10
24
48
32
48
20
16
0
0
Glenwaters
223
28.7' x 7.9'
3
2,400
94' x 26'
10
90
170
192
170
0
0
0
0
Keynes
37
6.4' x 5.8'
3
399
21' x 19'
10
21
34
32
34
16
16
0
0
Lakeshore Ballroom
428
29.9' x 14.3'
4
4,606
98' x 47'
14
300
600
440
600
0
0
0
0
Lakeview
204
14.3' x 14.3'
3
2,200
47' x 47'
10
65
125
152
125
0
0
0
0
Olmstead
43
8.2' x 5.2'
3
459
27' x 17'
10
24
54
32
54
22
20
0
0
Salon 1
107
14.3' x 7.5'
4
1,152
47.00' x 24.50'
14
78
150
107
150
55
44
0
0
Salon 2
107
14.3' x 7.5'
4
1,152
47.00' x 24.50'
14
78
150
107
150
55
44
0
0
Salon 3
107
14.3' x 7.5'
4
1,152
47.00' x 24.50'
14
78
150
107
150
55
44
0
0
Salon 4
107
14.3' x 7.5'
4
1,152
47.00' x 24.50'
14
78
150
107
150
55
44
0
0
Salons 1 and 2
214
14.9' x 14.3'
4
2,304
49' x 47'
14
156
300
214
300
110
88
0
0
Salons 1, 2, and 3
321
22.4' x 14.3'
4
3,456
73.42' x 47.00'
14
234
450
321
450
165
132
0
0
Salons 2 and 3
214
14.9'x 14.3'
4
2,304
49' x 47'
14
156
300
214
300
110
88
0
0
Salons 2, 3, and 4
321
22.4' x 14.3'
4
3,456
73.42' x 47.00'
14
234
450
321
450
165
132
0
0
Salons 3 and 4
214
14.9' x 14.3'
4
2,304
49' x 47'
14
156
300
214
300
110
88
0
0
Suite A
110
16' x 6.9'
4
1,187
52.50' x 22.50'
14
78
154
124
154
58
45
0
0
Suite B
112
16' x 7.2'
4
1,210
52.50' x 23.50'
14
81
158
126
158
60
47
0
0
Suite C
112
16' x 7.2'
4
1,210
52.50' x 23.50'
14
81
158
126
158
60
47
0
0
Suite D
112
16' x 7.2'
4
1,210
52.50' x 23.50'
14
81
158
126
158
60
47
0
0
Suite E
112
16' x 7.2'
4
1,210
52.50' x 23.50'
14
81
158
126
158
60
47
0
0
Suites A and B
223
16' x 14.1'
4
2,397
52.50' x 46.17'
14
159
312
250
312
118
92
0
0
Suites A, B, and C
335
21.2' x 16'
4
3,607
69.67' x 52.50'
14
240
470
376
470
178
139
0
0
Suites A, B, C, and D
448
28.4' x 16'
4
4,817
93.33' x 52.50'
14
321
628
502
628
238
186
0
0
Suites B and C
225
16' x 14.4'
4
2,420
52.50' x 47.17'
14
162
316
252
316
120
94
0
0
Suites B, C, and D
337
21.5' x 16'
4
3,630
70.67' x 52.50'
14
243
474
378
474
180
141
0
0
Suites B, C, D, and E
450
28.8' x 16'
4
4,840
94.33' x 52.50'
14
324
632
504
632
240
188
0
0
Suites C and D
225
16' x 14.4'
4
2,420
52.50' x 47.17'
14
162
316
252
316
120
94
0
0
Suites C, D, and E
337
21.5' x 16'
4
3,630
70.67' x 52.50'
14
243
474
378
474
180
141
0
0
Suites D and E
225
16' x 14.4'
4
2,420
52.50' x 47.17'
14
162
316
252
316
120
94
0
0
University Lake Ballroom
560
34.9' x 16'
4
6,027
114.50' x 52.50'
14
400
785
628
785
0
0
0
0
Walden
74
12.8' x 5.8'
3
798
42' x 19'
10
48
94
64
94
36
33
0
0
Welwyn
35
6.1' x 5.9'
3
380
20.00' x 19.42'
10
21
30
32
30
18
13
0
0
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