high-tech screen system with integrated rear projection
videoconferencing
business center
simultaneous translation services.
Recreation:
Spa and fitness center
yoga
Pilates
personal trainers
scuba demonstrations
three pools
nonmotorized water sports
snorkeling
beach
pool and beach
concierge
recreational activities program
teens’ club
kids’ clubs
24-hour personal concierge service
and a choice of eight venues for dining.
Nearby:
Golf; Playa del Carmen; the shops and nightlife of Cancun; RĂo Secreto
Xel-Há
and Xcaret eco-parks; Sian Ka’an Biosphere Reserve; and Tulum
Coba
and Uxmal Mayan archaeological sites.
Onsite Dining:Capacity
Azul, Chaka
167
International Cuisine
Bistro
146
French-inspired Cuisine
Cocina de Autor
50
Molecular Cuisine
Frida
120
Mexican Fine Dining
Lucca
167
Italian Cuisine
Piaf
120
French Cuisine
Sen Lin
202
Asian Fine Dining
F&B Averages:
BreakfastBuffet IncludedCont. Included
LunchBuffet IncludedPlated Included
DinnerBuffet IncludedPlated Included
Coffee Break$16 USD
2-Hour Open BarIncluded
Elite OverviewPlanner Ratings & Reviews
Elite Overview
From the editors of Elite Meetings
Grand Velas Riviera Maya is the luxury Caribbean retreat that makes meeting planning a breeze, with awe-inspiring white-sand beaches, turquoise waters, and lush greenery.
The all-inclusive, AAA Five Diamond property is also part of the prestigious Legend Collection by Preferred Hotels & Resorts. Its suites — which offer over 1,000 square feet of space, Jacuzzis, and first-rate amenities such as welcome bottles of mezcal, fine wines, and premium minibars — are set in three different ambiences. Ninety oceanfront Grand Class Suites have luxe spa bathrooms and terraces with private pools; 195 ocean-view Ambassador Suites are located around the main infinity pool; and 254 Zen Grand Suites are surrounded by the lush greenery and streams of the Riviera Maya.
Reflecting the luxury food experience that distinguishes Velas Resorts, the property has three all-day restaurants and five fine-dining venues, covering the world’s finest cuisines. This foodie experience includes Cocina de Autor, a AAA Five Diamond winner with a creative multicourse tasting menu, and Chaká, a casual spot with local Yucatecan dishes. There’s also trio of AAA Four Diamond winners: Piaf, which serves French cuisine; Frida, featuring stylish Mexican fare; and the newest addition, Sen Lin, which specializes in Asian fusion.
Meetings and events come to life in the expansive Convention Center, which has two ballrooms and 28 breakouts, plus a choice of stunning outdoor venues. In their free time, guests can unwind at SE spa with the signature seven-step Water Ceremony or a locally inspired treatment, or join in one of the resort’s many seasonal activities, tastings, festivals, and performances.
Planner Reviews
From our planner community
Average Planner Rating
4.4
Arrival Experience:
4.0
Meeting and Function Facilities:
4.3
Accommodations:
5.0
Activity or Recreation Options:
4.5
Food & Beverage:
4.5
Conference Services Staff:
4.3
Guest Service Experience:
4.5
Recommendation to Planners:
4.3
Fantastic property. Service is phenomenal. The Butler's for the rooms the people poolside. The restaurants are just phenomenal. You can't miss with this resort.
Overall Rating: 4.4/5
Corporate Planner Manufacturing
Recently (Nov 2014) visited Grand Velas Riviera Maya as part of a FAM I won at Luxury Meeting Summit. The property is gorgeous! We stayed in the Zen Ambiance Suite--felt like we were in the jungle or rainforest. Loved the private exclusive feel (or maybe that was because occupancy was at 30%...) The Suite was large with an in-room jacuzzi tub, and stocked mini bar.
The food was average--and I say this because two experiences were terrible (Chaka and Frida) and two were outstanding (Cocina De Autor and Pilaf) Dinner at Frida was like eating at Applebees--tasteless, bland. At Chaka I had to send my breakfast back five times (yes 5!) because after I told the waiter (in English and Spanish) initially I was allergic to cheese--he kept bringing my breakfast out --covered in cheese. The dining experiences at Cocina and Pilaf were outstanding! On par with any Michelin rated restaurant I've been. Odd to me that there is such a discrepancy in the food.
Staff could have been more attentive. I was surprised since the occupancy was only at 30% that the staff was not more attentive and helpful in explaining the resort and how it worked. I had to request 3 times dinner reservations (a week ahead of time and by the time I arrived they were still not confirmed or correct!)
Overall Rating: 3.3/5
Andrea C. OpenX Corporate Planner
Just returned from managing a Sales incentive 4-night program -- small group (40 people) and we stayed in the Ambassador Suites.
Excellent experience all around from the SpeedRFP reply to the Farewell Dinner. The staff was friendly, attentive and very helpful. Our Award Dinner buffet was beautiful to look at and delicious. There was a large group in-house while we were there and you would have never known from the service levels we experienced. My attendees raved about the spa, the beach and their suites. There were plenty of on-site activities and diverse restaurants to please everyone. I would highly recommend.
I used Tropical Incentives (DMC) for transfers and our group activity and they were excellent to work with.
Here's a quote from one of the attendees from the post-event survey: "Wow! Where do I start? It was a fabulous resort with amazing service and luxurious accommodations. I loved the size of the resort; you could hang with people or find a secluded spot to reflect on how you're going to get back there next year!"
Overall Rating: 4.8/5
Kelly M. Solutionreach Corporate Planner
In my book these properties should receive a six diamond award. They truly set the bar for all-inclusive resorts. All our travelers ranked the accommodations, service, and dining with a perfect score.
Overall Rating: 4.9/5
Brad F. Corporate Planner
Elite RatingAverage Planner Rating
This property has been certified Elite Platinum and meets at least 25 of Elite Meetings Criteria.
This endorsement is an independent unbiased determination granted only to the
hotels meeting the standards set by the Elite Meetings Advisory Board.
Elite endorsement is never sold or licensed.
4.4
4 reviews
Arrival Experience:
4.0
Accommodations:
5.0
Food & Beverage:
4.5
Guest Service Experience:
4.5
Conference Services Staff:
4.3
Meeting and Function Facilities:
4.3
Activity or Recreation Options:
4.5
Planner-to-Planner Recommendation:
4.3
sort & print
view in feet
view in meters
Capacity Charts
Room Name
1.GRAND VELAS BALLROOM
1,546
28.9 x 53.50
5
16,760
94.82x175.53
17
1,500
1,800
1,000
1,600
250
200
250
0
2. Velas 1-6
410
28.9 x 14.2
5
5,587
94.82 x 46.82
17
500
600
330
520
68
90
68
0
3. Velas 7-12
410
28.9 x 14.2
5
5,587
94.82 x 46.82
17
500
600
330
520
68
90
68
0
4. Velas 13-15
410
28.9 x 14.2
5
5,587
94.82 x 46.82
17
500
600
330
520
68
90
68
0
5. AMBASSADOR BALLROOM
665
24.53 x 26.5
5
7,158
86.95 x 80.48
17
460
620
520
700
160
90
160
0
6. Fernanda
206
24.53 x 8.39
5
2,216
80.48 x 27.53
17
150
200
170
230
68
70
68
0
7. Alejandra
206
24.53 x 9.18
5
2,216
80.48 x 27.53
17
150
200
170
230
68
70
68
0
8. Andrea+Monica+Marissa
206
24.53 x 8.39
5
2,216
80.48 x 27.53
17
150
200
170
230
68
70
68
0
9-1. Orozco
110
12.49 x 8.79
5
1,184
41.01 x 27.56
15
40
90
90
80
28
40
28
0
9-2. Tamayo
110
12.49 x 8.79
5
1,184
41.01 x 27.56
15
40
90
90
80
28
40
28
0
9-3. Diego Rivera
110
12.49 x 8.79
5
1,184
41.01 x 27.56
15
40
90
90
80
28
40
28
0
9-4. Velasco
110
12.49 x 8.79
5
1,184
41.01 x 27.56
15
40
90
90
80
28
40
28
0
9-5. Lepe
76
8.65 x 8.79
5
820
28.38 x 28.87
15
24
60
40
30
20
20
20
0
9-6. Coronel
76
8.65 x 8.79
5
820
28.38 x 28.87
15
24
60
40
30
20
20
20
0
9. Anguiano
59
6.59 x 8.79
5
639
21,65 x 29.53
15
24
40
30
20
20
22
20
0
A. OUTDOOR ZEN AMBIANCE - Zen Garden
1,845
24 x 50
0
19,860
78.74 x 164.05
0
0
0
800
1,500
0
0
0
0
B. OUTDOOR ZEN AMBIANCE - Zen Pool Terrace
311
N/A
0
3,347
N/A
0
0
0
0
0
0
0
0
0
C. OUTDOOR ZEN AMBIANCE - Sen Lin Terrace-
308
N/A
0
3,310
N/A
0
0
0
0
0
0
0
0
0
D. OUTDOOR AMBASSADOR AMBIANCE - Ambassador Garden
450
18.57x33.30
0
4,844
60.93x109.26
0
0
0
250
300
0
0
0
0
E. OUTDOOR Ambassador Ambiance - Ambassador Beach.
152
N/A
0
1,640
N/A
0
0
0
600
900
0
0
0
0
F. OUTDOOR GRAND CLASS AMBIANCE -Bistro Terrace-
571
N/A
0
6,146
N/A
0
0
0
300
400
0
0
0
0
G. OUTDOOR GRAND CLASS AMBIANCE - Ocean Terrace -
353
N/A
0
3,800
N/A
0
0
0
200
300
0
0
0
0
H. OUTDOOR GRAND CLASS AMBIANCE - Beach-
152
N/A
0
1,640
N/A
0
0
0
360
40
0
0
0
0
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This page provides an overview and quick details about this hotel. The "At a Glance" section summarizes key facts on guest rooms, renovations, average rooms rates and seasons, resort fees, taxes, and airport proximity.
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