The Amway Grand Plaza Hotel combines the grandeur of the Gilded Age and the latest in four-diamond luxury. With one wing built between 1913 and 1916 by the designers of New York’s Grand Central Station, the former Pantlind Hotel and its modern 29-story Glass Tower center downtown Grand Rapids, Michigan. A skywalk leads to neighboring DeVos Place Convention Center—an additional 250,000 square feet of meeting, trade show, and convention space that includes a 40,000-square-foot ballroom.
Within the hotel itself, planners have a choice of 42 conference rooms and reception areas. Highlights include the twin-tiered Imperial Ballroom—with its massive columns and grand staircase—and the intimate blue and gold domed chamber of the Gerald R. and Betty Ford Presidential Ballroom. Catering upholds the hotel’s reputation for some of the city’s finest dining. Executive amenities range from state-of-the-art audiovisual equipment to a full-service business center, spa and salon, and a health club with skylit pool and whirlpools, exercise equipment, racquetball, and tennis courts.
The accommodations include rooms and suites appointed in the classic style of the early twentieth century and others matching the Glass Tower’s contemporary style. In addition, planners enjoy the convenience of the same ownership and management coordinating the nearby JW Marriott Grand Rapids and Downtown Courtyard by Marriott as well. Altogether, the three sister hotels offer over 1,100 committable hotel rooms and 77,000 square feet of meeting space, allowing for one host, one contract, and one easy transaction.
Planner Reviews
From our planner community
Average Planner Rating
4.8
Arrival Experience:
4.5
Meeting and Function Facilities:
5.0
Accommodations:
5.0
Activity or Recreation Options:
4.0
Food & Beverage:
5.0
Conference Services Staff:
Guest Service Experience:
5.0
Recommendation to Planners:
Our guests truly enjoyed their stay in your hotel, and I heard many comments that your staff and facilities were among the best they had seen.
Terri Lynn L. Corporate Planner
Conducted sales banquet for 224 agents and managers. All attendees stayed overnight. Hotel prepared ice sculpture with the company logo at no charge because of the amount of our f&b. Great value. Food was excellent. Rooms were exceptional. No complaints from the attendees. Some attendees extended their stay at their own expense. I would bring another group to the property.
Overall Rating: 4.8/5
Corporate Planner
Elite RatingAverage Planner Rating
This property has been certified Elite Platinum and meets at least 25 of Elite Meetings Criteria.
This endorsement is an independent unbiased determination granted only to the
hotels meeting the standards set by the Elite Meetings Advisory Board.
Elite endorsement is never sold or licensed.
4.8
2 reviews
Arrival Experience:
4.5
Accommodations:
5.0
Food & Beverage:
5.0
Guest Service Experience:
5.0
Conference Services Staff:
Meeting and Function Facilities:
5.0
Activity or Recreation Options:
4.0
Planner-to-Planner Recommendation:
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Capacity Charts
Room Name
Ambassador Ballroom
812
21.34 x 38.1
5
8,750
70 x 125
16
600
1,100
800
1,150
100
128
128
N/A
Ambassador Ballroom East
403
18.9 x 21.34
5
4,340
62 x 70
16
260
550
400
550
78
78
102
N/A
Ambassador Ballroom West
403
18.9 x 21.34
5
4,340
62 x 70
16
260
550
400
550
78
78
102
N/A
Atrium Room
185
16.46 x 11.28
3
1,998
54 x 37
9
120
192
120
200
50
84
40
N/A
Berkey Room
84
10.67 x 7.92
2
910
35 x 26
8
48
72
60
100
28
25
29
N/A
Campau Room
29
7.01 x 4.27
3
322
23 x 14
9
16
30
20
30
20
20
20
N/A
Diamond Room
26
5.79 x 4.57
3
285
19 x 15
10
N/A
N/A
N/A
N/A
10
N/A
N/A
N/A
Emerald Room
195
17.37 x 11.28
3
2,109
57 x 37
9
125
224
140
220
36
42
52
N/A
Emerald Room A
82
11.28 x 7.32
3
888
37 x 24
9
50
100
60
100
28
30
30
N/A
Emerald Room B
82
10.06 x 8.23
3
891
33 x 27
9
50
100
60
100
28
32
40
N/A
Fine Arts Room
41
8.53 x 4.88
2
448
28 x 16
8
N/A
N/A
N/A
N/A
18
N/A
N/A
N/A
Gerald R. Ford Ballroom
188
13.72 x 13.72
6
2,025
45 x 45
20
120
220
150
200
40
30
38
N/A
Governors Room
271
24.08 x 11.28
3
2,923
79 x 37
10
168
325
230
325
58
62
62
N/A
Grandview Room
166
23.77 x 7.01
2
1,794
78 x 23
8
84
140
130
200
64
67
70
N/A
Grandview Room A
86
10.97 x 7.92
2
936
36 x 26
8
48
70
60
115
28
31
34
N/A
Grandview Room B
47
7.01 x 6.71
2
506
23 x 22
8
24
48
30
60
20
20
24
N/A
Grandview Room C
34
6.71 x 5.18
2
374
22 x 17
8
22
N/A
20
45
18
12
16
N/A
Haldane Room
109
14.33 x 7.62
2
1,175
47 x 25
8
60
110
80
120
36
41
41
N/A
Heritage Hill Room
111
12.19 x 9.14
2
1,200
40 x 30
8
46
80
70
100
36
32
32
N/A
Imperial
N/A
N/A
9
N/A
N/A
30
58
80
170
300
28
42
48
N/A
Imperial Ballroom
286
17.07 x 16.76
9
3,080
56 x 55
30
58
80
170
300
28
42
48
N/A
Imperial Boardroom
32
7.01 x 4.57
3
345
23 x 15
10
15
20
20
35
20
15
18
N/A
Kendall Room
126
10.36 x 12.19
2
1,360
34 x 40
8
58
80
70
100
28
28
28
N/A
Lyon Room
26
5.49 x 4.88
3
288
18 x 16
9
12
16
10
35
18
15
15
N/A
Nelson Room
73
10.06 x 7.32
2
792
33 x 24
8
40
72
60
72
28
21
21
N/A
Ottawa Room
102
8.84 x 11.58
2
1,102
29 x 38
8
50
72
70
125
50
31
31
N/A
Pantlind Ballroom
320
22.86 x 14.02
11
3,450
75 x 46
35
200
400
250
400
64
68
68
N/A
Pearl Room
102
11.58 x 8.84
3
1,102
38 x 29
10
65
100
60
100
28
30
30
N/A
Pinnacle Room
83
8.84 x 9.45
2
899
29 x 31
8
45
60
40
60
30
30
30
N/A
Plaza Boardroom A
15
3.05 x 5.18
2
170
10 x 17
8
20
30
N/A
30
20
N/A
N/A
N/A
Plaza Boardroom B
13
3.66 x 3.66
2
144
12 x 12
8
16
24
N/A
24
16
N/A
N/A
N/A
Pullman Room
32
6.71 x 4.88
2
352
22 x 16
8
21
36
30
50
20
18
18
N/A
Riverview Room
45
8.84 x 5.18
2
493
29 x 17
8
30
36
30
50
26
22
22
N/A
Robinson Room
35
8.84 x 3.96
3
377
29 x 13
9
30
40
30
50
26
18
18
N/A
Ruby Room
56
9.75 x 5.79
3
608
32 x 19
10
30
40
40
50
26
27
27
N/A
Sen Vandenberg B
152
14.33 x 10.67
3
1,645
47 x 35
10
65
150
110
150
34
28
28
N/A
Sen Vandenberg Room
305
28.65 x 10.67
3
3,290
94 x 35
10
187
300
230
300
58
116
116
N/A
Sen. Vandenberg Room A
152
14.33 x 10.67
3
1,645
47 x 35
10
65
150
110
150
34
28
28
N/A
Thornapple Room
91
12.5 x 7.32
4
984
41 x 24
12
40
64
70
90
36
28
28
N/A
Winchester Room
55
7.62 x 7.32
2
600
25 x 24
8
35
50
40
50
20
N/A
20
N/A
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