Now Jade Riviera Cancun

June 2010

Hurricane policy for:
Zotry Wellness & Spa Resorts
Secrets Resorts & Spas
Dreams Resorts & Spas
Now Resorts & Spas

Greetings Manuel,

As has been our foul weather policy in the past, we feel it is prudent to be proactive and prepared, as well as remind you of our hurricane policy. The security and safety of our guests is always, and remains, the highest priority so rest assured we will keep the in-house guests informed prior, during and after any emergency situations.

Please be advised that our hurricane policy goes into effect once the U.S. National Hurricane Weather Center has issued an official Hurricane Warning for the destination. The policy is not in effect with Tropical Storm Warnings or Tropical Storm Watches; only Hurricane Warnings. Guests checking out early or prior to the official notification may not be compensated.

The National Hurricane Center hurricane condition definitions* are as follows:

Basic Definitions: The National Weather Service issues a variety of products to keep our customers informed of unusual, inconvenient and hazardous weather conditions. A multi-tier concept is employed to accomplish this task with Outlooks, Watches, Warnings and Advisories to point out specific conditions.

Outlook:
Used to give considerable lead time that a hazardous event may develop.

Watch:
Issued when the risk of a hazardous weather or hydrologic event has increased significantly, but its occurrence, location, and/or timing is still uncertain. It is intended to provide enough lead time so those who need to set their plans in motion can do so.

Warning:
Issued when a hazardous event is occurring or has a very high probability of occurrence. Warnings advise of a threat to life or property.

Advisory:
Issued when a hazardous event is occurring or has a very high probability of occurrence. Advisories describe events that cause significant inconvenience.

*as defined by the National Hurricane Weather Center website (NOAA)

Upon official notification of a Hurricane Warning:

IN HOUSE GUESTS DEPARTING EARLY: Guests who choose to depart early from the destination will be credited for the unused nights that can be applied towards a future stay.

GUESTS SCHEDULED BUT UNABLE TO DEPART: Guests who are unable to depart due airport closures will be offered accommodations on a complimentary basis for the first 2 nights after returning from the shelter. Each additional night will be at the rates indicated below by brand on a USD per person per night all inclusive basis to be paid directly at the hotel:

Zotry Wellness & Spa Resorts: $119
Secrets Resorts & Spas: $99
Dreams & Now Resorts & Spas: $89
GUESTS SCHEDULED BUT UNABLE TO ARRIVE: Guests who are unable to arrive due to cancellation of flights or airport closure will be able to arrive on a later date with the following options:

Arrive on first available flights after the storm and simply take the same number of nights confirmed at the same rate
Hold a credit of the unused nights for a future stay valid one year from original arrival date
GUESTS CHOOSING TO RESCHEDULE AT THE SAME RESORT: AMResorts will honor the current rates up to just prior to Christmas during the same calendar year based upon availability. In no case will these dates include Christmas Eve, Christmas or any time between Christmas and New Year's Day.

GUESTS CHOOSING A DIFFERENT AMRESORTS DESTINATION: Guests can choose to enjoy their holiday at other resorts within the brand that are not adversely affected by weather at the time of travel. These rooms will be protected at your originally confirmed rate subject to availability.

Thank you.

Cordially,

Kevin Wojciechowski
Vice President Sales & Marketing
AMResorts

http://www.elitemeetings.com/property/now-jade-riviera-cancun/

Step inside Now Resorts & Spas, fresh and fun destinations where sophistication meets understated. Amazing suites, impressive amenities and exhilarating pursuits alongside sparkling seas and sun drenched beaches. A wondrous place where play and party is just steps from peace and quiet.

At Now Resorts & Spas, guests will savor every moment, reconnect with each other and themselves. Escape, far from life's demands and back to the simple pleasures.

The First Resort, Now Open
Just minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun Resort & Spa is a seaside locale that exudes warmth from the 550 luxury suites to its seven restaurants and five bars serving fine cuisine and beverages, many being local favorites and old-world recipes. Without a doubt, clients will love total access to all of the enriching experiences that make up Now Resorts & Spas.

Unlimited-Luxury - At The Heart Of Now
24-hour room and concierge service, daily refreshed premium mini bar, private terraces, and-without exception-spectacular views of the Caribbean Sea. Playing in three oversized swimming pools, six multi-purpose courts, non-motorized water sports, an outdoor theater for shows and movies beneath the stars And that's just the beginning of Unlimited-Luxury, where a guest's wish is Now's command.

http://www.elitemeetings.com/property/now-jade-riviera-cancun/

Here's what a recent guest had to say on Trip Advisor about their stay at Now Jade Riviera Cancun:

"We just returned from a wonderful week at the Now Jade Riviera Cancun. What can I say - a fantastic place.

Our room was in building 2 and was exactly as the pictures displayed. It was a beautiful room with a bathroom you would die for. We had a partial ocean view and never saw a bug anywhere. The rooms were kept exceptionally clean and we always had lots of towels and our fridge was always replenished.

Everyone that we met was always smiling and only too happy to help in any way they could. Edith the beach barmaid was always there with another drink as soon as our last one was gone. All the waiters and staff in all of the restaurants could not do enough for us.

The beach was great. No rocks around the beach in front of the pool. We had great waves and spent a lot of time boggy boarding. We have traveled to a lot of resorts in the last few years and I must say this was one of the best we've been at. I couldn't have been happier."